Terms of Service

1.Acceptance of These Terms

These Terms of Service form a binding agreement between you and HMS Interceptor LLC. By visiting our website, submitting a build request, booking a bay week, or otherwise engaging our programme support for a working dog unit, you confirm that you have read, understood and agreed to follow these terms.

If you do not wish to be bound by any clause below, do not use our services. Your continued use after an update to these terms means that you accept the changed agreement. We encourage you to revisit this page whenever you begin a new project with the bay.

2.The Company We Are

These terms are offered by the entity identified here as the Company. The full registered name and address of the provider are set out below for clarity and for any notice you need to send us.

The digital experience that carries you through the order journey is built by the developer whose project name is HMS Interceptor, operating entirely on behalf of the Company named in this section.

3.What These Terms Cover

These terms cover every professional service we describe, including K9 transport inserts and kennels, vehicle upfit coordination, heat alarm and cooling systems, handler gear and kit logistics, kennel facility planning, and commissioning with handover support. They also cover the supply of related goods such as kennel panels, hardware and spares.

Nothing in these terms attempts to regulate how you lawfully operate your own vehicle, dog or facility. We simply set out the responsibilities that attach to the work, goods and advice that HMS Interceptor LLC actually performs and delivers.

4.Eligibility to Order

Our orders may be placed by adults acting for themselves or on behalf of an agency, department or business. When you order for an organisation, you promise that you hold the authority to bind that organisation to these terms, and that organisation becomes jointly responsible with you for the obligations below.

We may ask for proof of authority, a purchase order, or verification of a legitimate operational need before we confirm a build. We reserve the right to decline a request where we cannot reasonably confirm the identity or authority of the order, or where the request does not match the services we lawfully provide.

5.Build Requests and Quotes

A build request begins when you describe a K9 unit need through our contact form, by email or by telephone. The request helps us understand the vehicle, the dog and the shift pattern so that our specification fits the real operation rather than an imagined one.

A quotation that we issue is an invitation to contract, not a binding offer in itself. The quote states the price, the assumed vehicle condition, the delivery window and any assumptions about your site. Where any assumption later proves incorrect, we may revise the quote and we will always tell you before work begins rather than after.

6.Formation of a Contract

A contract comes into force only when we confirm your order in writing after you have accepted a quotation. Confirmation of an order may take the form of an email, a signed build sheet or a written acceptance notice we send to you.

Until that confirmation reaches you, nothing binds either party and either side may withdraw from the discussion without penalty. Once the contract is formed, its terms are those set out in the confirmed build sheet together with the general clauses in these pages. Any term you include in a purchase order that conflicts with these terms does not bind us unless we agree to it in writing.

7.Specifications and Drawings

We aim to describe every build accurately by model, dimension and finish. Recommended insert series, panel gauge, mounting method and system ratings reflect our measured review of your submitted vehicle details and programme needs.

Occasionally a vehicle differs from the information supplied, a manufacturer changes a part, or a safety practice evolves during a build. In such cases we may adjust the specification in a way that preserves the intended outcome and protects the safety of dog and handler. Where a change materially alters price or the build window, we notify you in advance and seek agreement before we proceed.

8.Prices, Taxes and Payments

All prices shown in a quotation are in the currency stated and are exclusive of any applicable sales, use or value added tax unless the quote says otherwise. The amount of such tax is added at the rate in force when we invoice you.

Payment terms appear on each invoice and in the confirmed build sheet. Invoices are payable by the date printed. We may require a deposit before ordered goods are manufactured or scheduled into the bay, and the balance is due at commissioning unless a written alternative exists. Where payment is overdue, work may pause and scheduled dates may slip without penalty to the Company.

If you have a genuine dispute over an invoice, raise it with us before the due date and we will hold the disputed portion under review while we investigate together.

9.Bay Scheduling and Delays

Bay weeks and delivery windows are bookings in good faith, not guarantees locked to the calendar. Our ordering of work, parts availability and the arrival of your vehicle all influence when a build can begin and finish.

We will keep you informed if a delay arises and make reasonable efforts to move the schedule without inconvenience. Where we cause a delay due to our own error, we will credit or reschedule your bay week at your choice. Delays caused by parts makers, couriers, extreme weather or your own site are not attributable to us, although we still work to recover the calendar quickly.

10.Customer Vehicle and Site Conditions

You must deliver the vehicle to the bay in a driveable, clean and safe condition, free from undeclared damage that would prevent an accurate upfit. Any modifications you complete after our measurement that alter the load floor or cabin may invalidate our installation and void related warranty cover.

Where our team works at your facility, you are responsible for providing safe access, power, lighting, a level working area and compliance with local site permits. You confirm that the worksite carries no hidden hazard that you have not disclosed honestly to our crew.

11.Delivery, Transfer and Signature

Goods may be collected from the bay or delivered to an address you confirm in writing. Risk of loss or damage to goods passes to you on delivery or collection, even if we continue to assist with installation thereafter.

Commissioned vehicles are handed over with a signed commissioning record. When you or your appointed representative signs that record, you confirm that the vehicle matches the agreed build, that safety systems passed their tests, and that no defect was apparent that you did not flag on the spot. Signing the record closes the handover milestone for the build.

12.Warranty and Defect Remedies

We warrant, for the period stated in the confirmed build sheet, that our goods perform to the published specification and that our installation follows sound practice for the described use. During that period we will repair or replace, at our choice, any item that fails through a materials or workmanship fault.

This warranty does not cover damage caused by misuse, unauthorised alteration, an accident, normal wear from rough handling, or failure to follow our written care and maintenance guidance, including load limits and climate checks. To claim under warranty you must report the concern, allow inspection and return any defective part when we ask.

Any implied warranty that the law allows to be limited is limited in duration to the express warranty period and in remedy to repair or replacement of the affected item.

13.Limitation of Liability

To the fullest extent permitted by law, the Company will not be liable for indirect, incidental, special or consequential damage, including lost profit, lost revenue, loss of data, interruption of a shift or third party claims that arise from the use of our goods or services.

Our total aggregate liability arising out of or in connection with any single order, whether in contract, in negligence or otherwise, will not exceed the amount you actually paid for that order. This section survives the end of any contract so that a remedy is always bounded and predictable. Nothing in these terms excludes liability that the law does not allow us to exclude, such as liability for fraud or for death or personal injury caused by our negligence.

14.Intellectual Property

All content on our website, including text, layout, illustrations, build drawings, commissioning paperwork templates and any software we provide, is the property of HMS Interceptor LLC or its licensors and is protected by applicable rights.

You receive a limited, non exclusive licence to use that material for the operation and maintenance of your own units. You may not resell, republish or reverse engineer our proprietary material, nor remove any notice or marking from it. The HMS Interceptor and HMS Interceptor LLC names are protected marks associated with the Company.

15.Acceptable Use of Our Website

You agree to use our website lawfully and without interfering with its safe operation. You will not attempt to breach its security, submit false or malicious content, overload the systems, or try to access parts of the site that require authentication you do not hold.

You confirm that any information you submit in a build request is accurate and that you hold the rights to any photographs or documents you share with us. We may suspend access for anyone who abuses the site, without prejudice to the rights either side holds.

16.Privacy and Data

Your personal information is handled under our Privacy Policy, which is a separate document that forms part of these terms where it mentions them. We encourage you to read both pages together before you share information with the bay.

We hold and process only the data needed to deliver your service, and we describe the categories, purposes and retention periods in the linked policy. Questions about data handling may be sent to the desk using the contact details in the final section of these terms.

17.Force Majeure

Neither party will be liable for a failure to perform an obligation if that failure is caused by an event beyond reasonable control, including extreme weather, natural disaster, pandemic, strike, riot, war, embargo, network failure or an act of a public authority.

When such an event occurs, the affected party will notify the other as soon as practical and will resume performance as soon as the event ends and its effects can be reasonably overcome. Time for performance is extended by the period of disruption plus a fair recovery window.

18.Governing Law and Disputes

These terms are governed by the laws of the State of Utah, United States, without regard to its conflicts of law principles, and by the federal laws of the United States where they apply.

Before any formal claim, both parties will attempt in good faith to resolve a disagreement through discussion and, if helpful, an informal mediation step. If a dispute remains unresolved, either party may bring proceedings in the courts located in Utah, and each party consents to that venue. This clause does not stop either side from seeking urgent injunctive or protective relief where that is necessary.

19.Severability and Waiver

If any part of these terms is found to be invalid or unenforceable, that part will be read down to the minimum extent needed to make it lawful, or removed if it cannot be saved, while the remaining clauses continue in full effect.

A failure by either party to enforce a clause at one time does not act as a waiver of that clause or of any later right. Waivers are effective only when made in writing and signed by the party granting them.

20.Changes to These Terms

We may revise these terms from time to time as our services, pricing or the law develop. The version dated at the top of this page is the one that applies to an order placed on the same day, unless we agree otherwise in writing.

Material changes are shown here before they take effect, and we will not apply an unexpected change retrospectively to an already confirmed contract. You are welcome to ask for a copy of the version that governed a past build at any time.

21.Contacting Us

Send your notices, questions and correspondence to the Company at the address below. We aim to acknowledge every written message without delay and to answer substantive points within a short number of working days.

HMS Interceptor LLC
7533 S Center View Ct, West Jordan - 84084-5526, United States (US)
Email: order@hmsinterceptor.lat
Phone: +16804223592

Legal notices that concern a dispute should be sent by tracked or registered mail to the postal address above so that receipt can be confirmed.

22.Definitions and Interpretation

This section explains a small number of words used throughout these terms so that both parties read them in the same way. A term set out in plain language here does not override a stricter meaning that appears in a confirmed build sheet, but it provides the baseline we both work from.

• Bay means the workshop and coordination facility where HMS Interceptor LLC prepares, fits and commissions vehicle upfits for working dog units.
• Bay week means a reserved one week window on our build calendar during which a confirmed order is scheduled for assessment, fit and commissioning.
• Build sheet means the written specification that records the chosen insert series, systems, mounting method, kit line and delivery window for a single order.
• Commissioning means the measured testing and review that takes place before a vehicle is handed back, covering alarms, latches, climate hold and the handler walk through.
• Company means HMS Interceptor LLC, the provider of the services and goods described in these pages, whose contact details appear in section 2 and section 21.
• Dog means the working partner whose transport, cooling and support the order is intended to serve, whether described as an interceptor dog, a K9 partner or a patrol partner.
• Handler means the trained person responsible for working with the dog on duty and for operating the vehicle assembly that we install.
• Insert means the graded transport kennel assembly fitted into the load space of a vehicle to carry a working dog safely and comfortably on duty.
• Kit line or kit means the shipping list of materials, spares and handler gear that we supply and replenish for a unit through our logistics service.
• Services means the collection of programme support activities described in section 3 and on our services page.
• Unit or programme means the agency, department or detachment that operates one or more working dogs and that places an order for the services offered.
• Working pair means a single handler and dog team operating together on patrol, for whom a vehicle build is ultimately delivered.

Where these terms use the singular, they also read in the plural where the context requires it, and headings in these pages appear for convenience only and never change the meaning of a clause. Words such as including, for example or such as are to be read as introducing examples rather than limiting a general rule.

These definitions survive beyond the end of a contract where a clause refers back to them, so that warranty, liability and dispute rules remain understandable after a build is complete.